The Faces of the Southbank Service Department

The Southbank Service Department has been an institution in Ottawa for over 30 years.  It has evolved with the changing times and technology, but the principal of customer service and Southbank's loyal team members have remained the same.

Many of the original Southbank Service employees who began the department are still here today.  

Rick Cain has been serving Southbank customers for over thirty years and has become an irreplaceable force to us.  

Dean Martin has been one of the first faces Southbank Service customers see for over eight years.  His calm demeanour and east coast humor are what make every one's day at Southbank.

Peter Courville has been shuttling customers to and from Southbank for over twenty five years.  His kindness and concern for both staff and customers is something that is counted upon.  

Dave Baerg, Southbank's resident diesel specialist has been with us for close to twenty years.  He is the glue that holds Southbank together and just celebrated his 60th birthday.  Dave is the voice of Southbank, encourages everyone to give to those less fortunate and always puts a little country into every one's step.  

These are just a few of the people that make up the Southbank Service Department. One thing that can always be counted upon is that if you want to have some fun at Southbank, go to the Service Department.  Whether they are in friendly competition for the weekly Production Award, or pulling a prank on a colleague, there are always laughs to be had. 

Walid Hasbini and Johnny Musca, winners of the Production Award

Paul Pickard and Robert Rochon, former winners of the Production Award

The Bernard Frappier Southbank Service Award

Mr. Bernard "Bernie" Frappier



You can always count on one thing on Saturdays at Southbank; When the clock strikes 11:00AM, Bernard Frappier, affectionately known as Bernie to Southbank customers and staff, will begin setting up his hot dog station. 

Bernie has been a loyal customer of Southbank for over thirty years.  He bought his first vehicle on Christmas Eve 1975 and instantly became part of the Southbank Family.  When Bernie decided to retire, he became Southbank's Food and Beverage Manager and Bernie's Hot Dog Saturdays were born. 

Bernie epitomizes the qualities that we hope every Southbank employee possesses.  His kindnesses, joyful spirit, sense of humor and devotion to Southbank have been unwavering for over twenty years.  Bernie is always the first to offer a helping hand to someone, to ask how you are doing and to offer you a candy, because he says, you need to smile.  His “Bernie Dogs” have become an institution in themselves at Southbank on Saturdays, his words of wisdom are cherished and above all else, he is loved by the entire Southbank Staff.   

This year, and in the years to come, we would not only like to award long serving employees, but  to establish an award to recognize employees from all departments who epitomize Southbank Dodge in their day to day actions; regardless if they are new to our family, or have been here for twenty years.

The Southbank Social Committee has decided to name this award after Bernie who holds all of the qualities we  value at Southbank Dodge.

The first Bernard Frappier Southbank Service Award will be given out at our annual Christmas party.  The awards will be presented by none other than Bernie.

From the entire Southbank staff, we would like to say: "Thank you for all you do Bernie."