Keeping Your Investment Squeaky Clean

Whether you treat your car like your baby, or simply treat it as an investment, the fact of the matter is, you need to protect your vehicle.  One of the easiest and most overlooked ways of protecting your vehicle, whether it be a Jeep Wrangler or Dodge Caravan is to keep it squeaky clean!   

 

Most of us do not stop and think about the harsh elements that our vehicles are exposed to during only one week's worth of driving.  Whether it be salt and sand in the winter, or rain and bird droppings in the heat of summer, your vehicle's exterior is exposed to it all and more.  To protect your vehicle and its potential trade in value follow the tips listed below!  They are the easiest and quickest way to protect your baby!

1. Wash your vehicle at least once a week.  This may seem excessive, but if you stop and think about all the elements that your vehicle is exposed to in one week, it will make sense.
2. Always try to park in the shade.  The shade will prevent the sun from bonding any unwanted elements to the paint of your vehicle.
3. Do not forget about the tires and rims!  Most people think about detailing the exterior and interior of the vehicle, but tend to overlook the tires.  Ensure that you take the extra time to get your detailer to clean both the tires and rims, especially the front tires, as this is where the brake dust accumulates. 
4. Wax, wax, wax!  Your vehicle should be waxed at least three to four times a year.  Some vehicle owners believe that the standard factory clear coat will be enough protection for the life of the vehicle.  This is not true.  If you want to be nice to your vehicle and its potential dollar amount upon trade in, spring for a wax job!
5. The inside counts just as much as the outside!  What is the use of having a beautifully detailed exterior when the interior looks like a tornado just went through it?  Ensure that you ask your professional detailer to spruce up the interior of your vehicle.  From the carpets and mats, to the seats and windows.  This is will ensure your vehicle is beautiful from the inside out!

We all take time for some much needed tlc for ourselves.  So book some time for your vehicle's tlc.  You won't just be getting the reward of driving around in a spotless vehicle, but it will payoff in dollars when it comes to trade your baby in and upgrade.   If you have any further detailing questions, do not hesitate to contact the professionals at the Southbank Auto Spa!  They will be glad to help you in any way. 

The "A Team" of the Southbank Auto Spa

The Faces of Southbank Dodge - Meet Norm Haggar

Norm Haggar is a fixture and proud "life" of Southbank.  He is loved by Southbank's long time clientèle and has worked in almost every facet of the dealership.  Today, as fleet and corporate sales manager, he gets the best of both worlds, engaging in the sales process of Southbank, while still loyally serving Southbank's service department customers.  Southbank Blogger recently sat down with Norm to discuss his new role and his hopes for Southbank in the future.

Southbank Blogger: Good afternoon Norm!  Please tell us, exactly how long have you been with Southbank?

Norm Haggar: I have been part of the Southbank Family for 24 years and 307 days.  Not that I am counting!

Southbank Blogger: Could you please tell our readers a little about yourself?  And why you love your job?

Norm Haggar: I am 5'9, hard working and have what I consider to be a very outgoing personality.  I enjoy my job at Southbank because I get to meet new people on a daily basis and guide them through the purchasing process of their new vehicle.  People always leave happy and that in turn makes me happy.

Southbank Blogger: What do you believe is the most important duty of a fleet/corporate manager?

Norm Haggar: My primary focus and goal in my position is to build and maintain customer relations for the sales and service departments.  I keep in contact with all of my customers to make sure they do not forget who I am and the services both I and Southbank can provide.   

Southbank Blogger: What do you believe sets Southbank apart from other dealerships in the Ottawa area?

Norm Haggar: I think the difference begins as soon as a customer walks through the Southbank doors.  Southbank has a laid back, friendly atmosphere.  We laugh, we joke with each other, we are here to get the job done, but with some fun thrown into the mix.  I believe that we treat every customer with honesty and fairness and that is translated to the customer's experience.  Whether you are dealing with the service, parts or sales department, each staff member will go above and beyond to help a customer out.   You cannot find that sort of teamwork in most dealerships these days.  

Southbank Blogger: Norm, what do you hope customers leave Southbank feeling?

Norm Haggar: I hope they leave feeling like they just became part of a new family and feel satisfied with their purchase.  I hope they feel that they dealt with some really nice people and not only got the best possible deal and service out there, but also got to make some friends along the way.  

Southbank Blogger: Last question!  What are three things that you like to communicate to Southbank customers?

Norm Haggar: 1) The entire Southbank staff stands behind everything that we do.  

2) Anyone from Southbank is here to help you.  No matter what department, or job title, the staff of Southbank, myself included are here to serve our customers until they are 100% satisfied. 

3) Southbank really is a family.  I know it sounds corny, but there is a reason I have been here for so long.  There would be no Southbank if not for my co workers.  They make Southbank great.  

Summer Time For You & Your Truck

Summer has finally arrived!  Hopefully for most of you, it will be more play than work.  However, whilst it might be all summer rays and lounging at the cottage for you, have you ever stopped and wonder about the effect summertime has on your truck?  If you are like me, the answer would be - No.  

When Ram released the official 2013 Ram Truck Super Bowl commercial - "Farmer", it highlighted all of the work that both farmers and Rams really do.  To see the commercial, click the link: http://www.youtube.com/watch?v=AMpZ0TGjbWE

 While most of us do not work on a farm, we do put our trucks to the test when summer rolls around.  Whether it may be towing a trailer to the family camp site, or towing your fishing boat out to the lake, summer means work for your truck.

Due to the fact that more demand is put on your truck, proper summer maintenance curtailed to your truck should always be a priority.  
Here are some of Peter Lafrance's tips for proper summer maintenance of your truck:

• Keep your engine oil at the proper level.  If the oil is left too low, it will cause the oil to oxidize, which in turn will put more wear on your truck's engine.
• Stop idling!  Although people believe that idling will allow for your vehicle's engine to cool down, idling will also burn more fuel and in turn, will burn a hole in your pocket.
• For those of you (like me!) who love to add accessories to your truck, do not add anything that will reduce air flow through the grill.
• Ask your service adviser to make sure your air filter is clean.  If it isn't, have it replaced.  It will not only improve your engine's performance, but will also save you money on fuel.
• Ask your service adviser to check your tire pressure.  Tires that are both over or under inflated can pose a serious risk.  Please remember to check your trailer's tires as well!

For those of you planning on doing any travelling this weekend, or at any point during the summer season, we ask that you put these tips into practice to make sure that your summer travel plans remain what they should be: carefree and worry free time spent with loved ones.

• Buckle Up!: It should be like second nature to put your seat belt on once you get into a vehicle.  However, a reminder never hurt, so please make sure that all passengers, including those in car seats are safely buckled up.  It is the quickest and easiest way to reduce the risk of injury in case of an accident.
• Don't Over Pack: We know that camping trips require a lot of supplies.  Put please, when packing your vehicle up, make sure that your view of all angles of the road are left visible at all times.  
• Watch Out For Others: With the warm weather comes the need for drivers to share the roads with cyclists and motorcyclists.  Children playing outside, roller bladders and pedestrians are also out in full force and drivers need to pay attention.  
• Arrive Alive: Summer brings with it many family get togethers, nights spent on friend's patios and poolside weekends.  If your planned activity is going to involve enjoying an alcoholic beverage, please make sure you have made arrangements for a designated driver to bring you home.  
• Construction Season: Everyone knows that summer is construction season.  While this may cause traffic for commuters, please keep in mind that construction workers on exposed on the roads and to be weary of them.

On behalf of the entire Southbank Family, we wish you a safe and happy summer!  

And do not forget your sunscreen!

Southbank Is Proud to Introduce Our New Service Manager: Peter Lafrance

At Southbank, we believe we are only as strong as our staff.  We consider ourselves to be a family; we celebrate each other's successes and stand by each other during our tribulations.    It is because of this that we are proud to introduce to you: Peter Lafrance, Southbank's new Service Manager.  I sat down with Peter to talk to him about his new role at Southbank and what he believes are the core values that build and maintain a strong Service Department.

Peter Lafrance, Southbank Service Mgr

Southbank Blogger: Good morning Peter.  Can you please tell us how long you have been with Southbank Dodge?

Peter Lafrance: I have worked at Southbank Dodge for eleven years.  I began my career as a technician and from there was promoted to Shop Foreman and then to Assistant Service Manager, before beginning my new role as Service Manager.  Eleven years has certainly flown by and I am excited what the next eleven have in store for me at Southbank.

Southbank Blogger: Peter, what do you think is the most important duty of a Service Manager?

Peter Lafrance: I believe the most important role of a Service Manager is to make sure that all of the service staff, from advisor's to technicians work together as a team with the rest of the Southbank staff in the pursuit of one common goal: to ensure that the Southbank customer always comes first and is satisfied with the service from the moment they enter the drive-thru until they drive off with their vehicle.  

Southbank Blogger: Peter, what do you believe sets the Southbank Service Department apart from other service departments in Ottawa and the surrounding communities? 

Peter Lafrance: Our service department is set apart from other service departments in the city for a number of reasons and it is difficult to just pick one.  I believe an important factor that sets us apart from other service departments is my staff`s loyalty to Southbank.  A large number of my team members have been here for over thirty years and I believe this is a testament to the dedication each customer will receive when they come to the Southbank Service Department.   Another important factor is in the way that any service staff member is willing to work as a team for Southbank as a whole, which in turn transcends to the customer.  Over my eleven years here, that is one of the greatest things I have seen, it does not matter if you are from service, sales or parts, you are willing to help any customer or team member.  

Southbank Blogger: What do you hope customers leave the Southbank Service Department feeling?

Peter Lafrance: I hope that every customer that leaves Southbank feels that they are part of the Southbank family.  From the first day I started, I felt that Southbank was different and I hope that is carried onto the customer.  I hope that each customer leaves satisfied with every step and aspect of their visit to Southbank Service.

Southbank Blogger: Peter, what are three things that you would like to communicate to Southbank Service customers? 

Peter Lafrance: One, would be to make sure every customer is happy with their visit to Southbank and if for some reason, they are not, please tell us how we can make you happy.

Two, is for our customers to know that the entire Southbank staff works as a team.  I must stress this.  We do not draw departmental lines.  Every Southbank staff member is here to ensure the customer`s complete satisfaction, no matter if you are a service, parts or sales customer, you are part of the Southbank family and we are here to serve you.

Three would have to be that as Service Manager, my door is always open to any Southbank customer.  My job is to make sure every customer is happy with their Southbank experience.  I want to get to know the people that allow Southbank to continue to succeed.  Without you, there would be no Southbank.  We owe it to you.  

Please come in to see Peter and the rest of the Southbank team and see for yourself what makes Southbank different.  

The Faces of the Southbank Service Department

The Southbank Service Department has been an institution in Ottawa for over 30 years.  It has evolved with the changing times and technology, but the principal of customer service and Southbank's loyal team members have remained the same.

Many of the original Southbank Service employees who began the department are still here today.  

Rick Cain has been serving Southbank customers for over thirty years and has become an irreplaceable force to us.  

Dean Martin has been one of the first faces Southbank Service customers see for over eight years.  His calm demeanour and east coast humor are what make every one's day at Southbank.

Peter Courville has been shuttling customers to and from Southbank for over twenty five years.  His kindness and concern for both staff and customers is something that is counted upon.  

Dave Baerg, Southbank's resident diesel specialist has been with us for close to twenty years.  He is the glue that holds Southbank together and just celebrated his 60th birthday.  Dave is the voice of Southbank, encourages everyone to give to those less fortunate and always puts a little country into every one's step.  

These are just a few of the people that make up the Southbank Service Department. One thing that can always be counted upon is that if you want to have some fun at Southbank, go to the Service Department.  Whether they are in friendly competition for the weekly Production Award, or pulling a prank on a colleague, there are always laughs to be had. 

Walid Hasbini and Johnny Musca, winners of the Production Award

Paul Pickard and Robert Rochon, former winners of the Production Award

The Most Frequently Asked Questions of the Southbank Service Department

The Southbank Service Department has established itself as a leader in the city of Ottawa, providing the best care for our customer's vehicles.  Our trained technicians continually educate themselves to improve their knowledge and skills, so that Southbank customers can reap the benefits. 

 

To most people, taking your vehicle in for servicing can be a daunting task.  We the general population are not trained technicians, nor do we have any kind of knowledge on the inner workings of our vehicle.  That is why Southbank Nation asked Peter Lafrance,  a ten year Southbank employee and Shop Foreman of the Southbank Service Department to list the benefits of the top three services.

 

 

Wheel Alignment

1- Better gas mileage.  When the wheels are aligned there is less rolling resistance.
2- Better mileage out of your tires, misaligned wheels will wear tires prematurely.
3- Keeps your tire warranties.
4- Less wear on other part's (tie rods/ball joints).
5- Easier to drive, meaning your vehicle will not pull to one side or the other, or wander when driving.  This also maintains the safety of the driver and passengers in the vehicle.
Peter recommends wheel at least once a year, depending on your driving conditions.

 

Tire Rotation

1- Longer tire life, which in turn will save  you money on tires.

2- Better fuel economy, due to better handling and steering.
3- Better performance and a better driving experience. Your tires are worn evenly.
Peter recommends a tire rotation every 10,000 to 12,000 km's or roughly every second oil change.

Fuel System Cleaning Benefits                               
1-Better fuel economy
2-Starts easier
3-Better acceleration
4-All around smoother, cleaner running vehicle
Peter recommends a fuel system cleaning every 30 to 36,000 km's.  Peter also stresses that it also really does depend on your driving conditions; long idle times and city driving can change these intervals.

Peter Lafrance, being awarded the Bernard Frappier Southbank Service Award

 

So the next time you are in for service, make sure you say hi to Peter! 

He and the rest of the Southbank Service Team will be waiting for you!