The Faces of Southbank Dodge - Meet Norm Haggar

Norm Haggar is a fixture and proud "life" of Southbank.  He is loved by Southbank's long time clientèle and has worked in almost every facet of the dealership.  Today, as fleet and corporate sales manager, he gets the best of both worlds, engaging in the sales process of Southbank, while still loyally serving Southbank's service department customers.  Southbank Blogger recently sat down with Norm to discuss his new role and his hopes for Southbank in the future.

Southbank Blogger: Good afternoon Norm!  Please tell us, exactly how long have you been with Southbank?

Norm Haggar: I have been part of the Southbank Family for 24 years and 307 days.  Not that I am counting!

Southbank Blogger: Could you please tell our readers a little about yourself?  And why you love your job?

Norm Haggar: I am 5'9, hard working and have what I consider to be a very outgoing personality.  I enjoy my job at Southbank because I get to meet new people on a daily basis and guide them through the purchasing process of their new vehicle.  People always leave happy and that in turn makes me happy.

Southbank Blogger: What do you believe is the most important duty of a fleet/corporate manager?

Norm Haggar: My primary focus and goal in my position is to build and maintain customer relations for the sales and service departments.  I keep in contact with all of my customers to make sure they do not forget who I am and the services both I and Southbank can provide.   

Southbank Blogger: What do you believe sets Southbank apart from other dealerships in the Ottawa area?

Norm Haggar: I think the difference begins as soon as a customer walks through the Southbank doors.  Southbank has a laid back, friendly atmosphere.  We laugh, we joke with each other, we are here to get the job done, but with some fun thrown into the mix.  I believe that we treat every customer with honesty and fairness and that is translated to the customer's experience.  Whether you are dealing with the service, parts or sales department, each staff member will go above and beyond to help a customer out.   You cannot find that sort of teamwork in most dealerships these days.  

Southbank Blogger: Norm, what do you hope customers leave Southbank feeling?

Norm Haggar: I hope they leave feeling like they just became part of a new family and feel satisfied with their purchase.  I hope they feel that they dealt with some really nice people and not only got the best possible deal and service out there, but also got to make some friends along the way.  

Southbank Blogger: Last question!  What are three things that you like to communicate to Southbank customers?

Norm Haggar: 1) The entire Southbank staff stands behind everything that we do.  

2) Anyone from Southbank is here to help you.  No matter what department, or job title, the staff of Southbank, myself included are here to serve our customers until they are 100% satisfied. 

3) Southbank really is a family.  I know it sounds corny, but there is a reason I have been here for so long.  There would be no Southbank if not for my co workers.  They make Southbank great.  

The Faces of Southbank Dodge - Meet Kile Loveridge

Kile Loveridge has been part of the Southbank family for five years.  As a parts adviser, Kile plays a crucial role in the Southbank Parts Department.  His dedication and team spirit is always evident towards both customers and staff.  Southbank Blogger sat down with Kile to discuss his role at Southbank and what he hopes he is passing down to Southbank customers. 

Southbank Blogger: Good Afternoon Kile!  Could you please tell our readers a little about yourself?

 

Kile Loveridge: My name is Kile and I am 28 years old.  I recently got engaged.  I am very much into sports and extra curricular activities; whether it is playing hockey volleyball or just heading to the gym, I love to stay active.  I am also obviously a car guy.  I happen to own my own 2006 Dodge Charger R/T.  It is my baby and I like to keep it in tip top shape.

 

Southbank Blogger: What do you think is the most important duty of  a parts adviser?

 

Kile Loveridge: I believe that the most important duty I have as a parts adviser of Southbank Dodge is to make sure that in the end, my customers are always satisfied with their Southbank experience and that my customer service towards them, allows them to maintain highest opinion of Southbank as a company.  Whether it is accessories, parts, or basic knowledge of a certain vehicle, as parts advisers, we need to make sure we have as many answers as there are questions.  My team and I try not to use the word "no." If it is available somewhere, we will do our best to get it for you.  

Southbank Blogger: Kile, what do you believe sets the Southbank Parts Department apart from other parts departments in Ottawa?

Kile Loveridge: I think my colleagues and their personalities puts us ahead of any other parts department in the city.  We all take on different roles and help one another when we need it.  We all have our specialties and when we come together, we can pretty much tackle anything and everything.  We make sure that our environment is one you would want to wake up in the morning and and look forward to coming to work to.  

 

Southbank Blogger: What do you hope customers leave Southbank feeling?

Kile Loveridge: Personally, when I finish with a customer, I want them to be happy with not only their purchase, but more importantly, with their experience here at Southbank.  Above anything, I hope my customers leave the Southbank Dodge Parts Department feeling the same way I do; that there is no better parts department in the city.  

Southbank Blogger: What are three things that you would like to communicate to Southbank customers?

Kile Loveridge: One, if you have a question, we will have an answer. Two, we will always do our best to get you what you want.  Three, we love our job and hope that love passes onto you, in terms of our customer service.